Frequently Asked Questions

Builder Exam Prep is an AI-powered study platform designed specifically for the Victorian Builder License exam. It offers practice questions, AI tutoring, mock exams, cost calculation tools, and NCC code search — all in one place to help you prepare efficiently.

The platform is for anyone preparing for the Victorian Building Authority (VBA) Builder License exam, including Domestic Builder (DB-U, DB-L), Commercial Builder (CB-U, CB-L), and Demolition Builder (DBD-L, CBD-L) candidates.

Simply visit the app, choose your licence type, and start practicing. No credit card required for the free tier. You can upgrade to Pro Monthly ($10/month) or Lifetime ($199) for unlimited access.

Yes, your study progress, quiz history, and wrong questions are saved automatically. If you create an account, your data syncs across devices. You can also use the platform without an account (data is saved locally in your browser).

We support six licence classes: DB-U (Domestic Builder Unlimited), DB-L (Domestic Builder Limited), CB-U (Commercial Builder Unlimited), CB-L (Commercial Builder Limited), DBD-L (Domestic Demolition), and CBD-L (Commercial Demolition).

Our question bank is based on the NCC (National Construction Code), BCA (Building Code of Australia), and Victorian building regulations. Questions are designed to match the style and difficulty of the actual VBA exam.

No. We provide study tools and practice materials to help you prepare, but we cannot guarantee exam results. The actual exam requires thorough understanding of building codes and regulations. Our platform is a supplement to your study, not a replacement.

We regularly update our question bank to reflect the latest NCC amendments and regulatory changes. We recommend always checking the official VBA website for the most current exam requirements.

The AI assistant can answer building code questions, explain concepts, analyze uploaded documents, and provide study guidance. It uses the NCC codebase and Victorian regulations as reference sources. Always verify AI answers against official legislation.

The mock exam simulator provides timed, 90-minute exams with questions randomly selected from our bank. After completion, you get a detailed score breakdown by topic, correct answers with explanations, and performance analytics.

The cost calculator estimates construction costs for residential and commercial projects. Enter project parameters, and it provides cost breakdowns by trade category including site preparation, structural, waterproofing, finishes, and services.

Yes, Pro subscribers can upload PDFs, Word documents, images, and other files. The AI can extract text, answer questions about the document content, and help you understand building specifications and contracts.

The study dashboard shows your progress with statistics, radar charts, and weakness analysis. Track your daily streaks, total questions answered, performance by topic, and quiz history.

The free tier includes 3 AI chat conversations and 3 practice questions per day. It's a great way to try the platform before committing to a paid subscription.

Pro Monthly is $10 per month (AUD, GST included). It provides unlimited AI conversations, unlimited practice questions, mock exams, document analysis, and all other premium features.

Yes, Lifetime access is available for a one-time payment of $199. This includes all current and future features with no recurring fees.

You can cancel anytime from your account settings. Your access continues until the end of the current billing period. Cancellations take effect at the next renewal date.

Payments are processed securely via Stripe. We accept all major credit cards including Visa, Mastercard, and American Express.

Yes. All payments are processed by Stripe, which is PCI DSS Level 1 certified. We do not store credit card details on our servers.

We evaluate refund requests on a case-by-case basis. Please contact us through the website if you have a technical issue or other concern.

AI-generated answers are for educational guidance only. While we reference NCC codes and regulations, AI may produce inaccurate or outdated information. Always verify against the latest official NCC, BCA, and Victorian building legislation.

We use industry-standard encryption (HTTPS/TLS) for all data transmission. Data is stored securely on Supabase (AWS infrastructure). We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Yes, AI chat conversations are stored to provide the service and improve answer quality. You can delete your account and data at any time. See our Privacy Policy for details.